Support & Contact
We're here to help.
Reach us directly on the right, or browse the answers below. Either way, you'll hear back from a real person.
Frequently asked
Quick answers to the questions we hear most.
Do I keep ownership of my stories?+
Yes. Your worlds, your stories, your ideas — fully yours. See our Terms for details.
Can I cancel anytime?+
Absolutely. Cancel anytime. Your saved projects remain in your account.
What happens when I hit my monthly book limit?+
Your finished books stay yours forever. New full-book generation resets at the start of your next billing month, or you can upgrade.
How long does a generation take?+
Early stages take under a minute. Bigger stages like plot and chapter maps can take several minutes — leave the tab open and we’ll keep working.
Is my writing private?+
Yes. Private by default, never used to train AI. See our Privacy Policy.
Is Premise only for novelists?+
No. Writers, creators, students, game designers, filmmakers, and beginners all use Premise.
Will AI replace my voice?+
No. Premise is assistive by design — you stay in control of tone, style, and final choices.