Support & Contact

Need help with Premise? Start with our quick answers or send us a message — we’re here to help.

Quick answers to common questions.

Email us with account, billing, or how-to questions.

Email us what broke, with steps to reproduce.

Email us ideas to make Premise better.

FAQs

Do I keep ownership of my stories?

Yes. Your worlds, your stories, your ideas — fully yours. See our Terms for details.

Can I cancel anytime?

Absolutely. Cancel anytime. Your saved projects remain in your account.

What happens when I hit my monthly book limit?

Your finished books stay yours forever. New full-book generation resets at the start of your next billing month, or you can upgrade.

How long does a generation take?

Early stages take under a minute. Bigger stages like plot and chapter maps can take several minutes — leave the tab open and we'll keep working.

Is my writing private?

Yes. Private by default, never used to train AI. See our Privacy Policy.

Is Premise only for novelists?

No. Writers, creators, students, game designers, filmmakers, and beginners all use Premise.

Will AI replace my voice?

No. Premise is assistive by design — you stay in control of tone, style, and final choices.

Have a question about your account, billing, or how to use Premise? Send us a note and we’ll get back to you.

We typically reply within 1–2 business days.

Tell us what went wrong and how we can reproduce it.

Have an idea that would make Premise better? We’d love to hear it.

Tutorials, AI writing tips, and story structure breakdowns.

What’s new and what’s coming next.

Choose the plan that fits your creative journey.

Legal

Privacy: support emails are used only to help you. Full details in our Privacy Policy.